Refund & Exchange Policy – Abonnement IPTV France

1. Introduction

At Abonnement IPTV France, customer satisfaction is our top priority. This Refund & Exchange Policy explains the conditions under which a refund or replacement may be granted for IPTV subscriptions.

2. Products Covered

Our services are digital IPTV subscriptions (3 months, 12 months). Since our products are delivered electronically, no physical returns are possible.

3. Refund Conditions

A refund request can only be made within 24 hours of your subscription activation. Beyond this period, no refund will be possible.

A refund may be approved only if:

The IPTV service does not work despite a stable internet connection.
You contacted our support team and the issue could not be resolved remotely.

4. Replacement Policy

If the original IPTV server provided is no longer available in the market, a replacement server of similar quality and duration will be provided instead of a refund.

5. Non-Refundable Cases

The issue comes from your device, Smart TV, or incorrect setup.
Your internet connection is unstable or too weak.
You already used a significant part of your subscription before requesting a refund.
The refund request was made after the 24-hour period.

6. How to Request a Refund or Replacement

To request a refund or replacement, please contact our support team at:
📧 ghsmart33@gmail.com

Include the following information in your message:

Order number, purchase date, and email address used.
A clear description of the issue encountered.

Our team will review your case and respond within 48 hours.

7. Refund Processing Time

If approved, the refund will be processed within 1 DAY using the same payment method as your purchase.

8. Customer Support

For any questions related to this policy, please contact us:
📧 ghsmart33@gmail.com